Terms & Conditions

This agreement sets out the terms and conditions that will govern the relationship between us, Act One Studios, and you, the Parent/Guardian/Carer. It is a legally binding agreement. The conditions listed are important to ensure we maintain consistency and to ensure all members gain the maximum benefit from their classes with us. By holding a membership with Act One Studios you agree to the following terms and conditions:

• Any taster/trial session is strictly at the approval of the Head of School, subject to availability and does not guarantee a place at Act One.
• We reserve the right to revert to online sessions, for any enforced closures outside of our control. This includes, but not limited to, national and localised shutdown due to weather, pandemic, venue availability and lockdowns. Where our school is running physical face- to-face sessions or a combination of in-person and virtual sessions, the standard class fee applies and will be payable via our Class4Kids system.
• To avoid the disruption of classes, you and your child are requested to arrive in good time. If in the instance that you are late and arrive once classes have started, we will try to accommodate this but ask that you inform the Head of School in advance.
• All classes are strictly drop and go, parents and carers are only invited in to the studio during planned watch weeks.
• All children enrolled at Act One Studios are expected to wear their classes branded t-shirt and plain black leggings/jogging bottoms. If your child is yet to receive uniform, we ask that they wear loose and comfortable clothing for the purposes of health and safety. Further, children are expected to wear appropriate footwear (dance shoes) to prevent any injuries when working physically at the studios.
• In the event that your child is unable to attend a scheduled Act One session, due to sickness, holiday, government restrictions or a decision by the Parent or Student not to attend, Act One is unable to offer any refund of fees paid or make up the missed session.
• In the event that you do not pay class fee payments on time (2 weeks before the start of each half-term), additional charges will apply.
• In the event that you do not pay class fee payments when due, the right to send a child to attend Act One will be withdrawn until payment is received and brought up to date. If your account falls into arrears on more than three occasions during any one calendar year, we reserve the right to terminate your membership with immediate effect.
• Memberships operate on a rolling basis. If you wish to cancel your membership with us, we ask for one month’s notice of cancellation (in writing), and one month’s payment after the date of cancellation.
• We may terminate your membership and discontinue the child’s entitlement to attend Act One in the event of serious or repeated breach of these membership terms.
• Payment is due 2 weeks before the start of each half-term. Payment must be made via our Class4Kids system. If payment of membership fees is not made in full for any reason, we reserve the right to suspend your membership and to exclude your child from attending Act One.
• This agreement may be terminated if either party is in serious breach of its obligations to the other in line with Act One’s overarching policies.
• We reserve the right to use any individual or group photographs of your child for our marketing channels and promotional purposes in line with Act One’s Photographic Consent and Release Waiver. Should you wish to opt your child out of this we ask that you communicate this to the Head of School.
• You and your children are expected to treat all Act One members, children, staff and teachers with respect and consideration. Act One does not tolerate rude, offensive, or aggressive remarks and behaviour in any way.
• We reserve the right to make changes to the terms listed.